Those in customer service, deal with many people every day. Hence, being aware of cultural diversity and implicit bias is a must, and it’s even more important in higher education since customers (students, staff, and faculty) can come from all walks of life. This workshop will explore the unique culture of customer service and introduce staff to the importance of knowing when to pause, slow down, and be more mindful in decision making and relating to others (or those that you perceive to be “the other”).
Come prepared to:
1. Recognize and critically reflect upon one’s own cultural biases;
2. Understand the power of cross-cultural communication; and
Come prepared to:
1. Recognize and critically reflect upon one’s own cultural biases;
2. Understand the power of cross-cultural communication; and
3. Learn to work with customers from diverse cultures.
Culturally Responsive Customer Servic...
Date and Time
Friday Nov 1, 2019
8:45 AM - 9:45 AM CDT
Location
Dakota County Technical College
Dakota Room A
1300 145th St E,
Rosemount, MN 55068
Fees/Admission
Free to attend, registration required.
Contact Information
Diane Mavis, Director of Programs and Events
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