BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20130416T130000Z
DTEND:20130416T150000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:If You Don't Take Care of Your Customers\, Someone Else Will
DESCRIPTION:Recent history has seen the rise of innovation as a key mandate for driving top-line growth in business across multiple sectors. But as organizations have devoted increasing resources and attention to innovation\, a critical issue has been ignored in the process. How can you create new value if your company doesn't have a gut sense for what people outside its walls actually value? Is the challenge facing business today a lack of innovation\, or a lack of empathy?\n\n	According to the Research Institute of America\, up to 90% of dissatisfied customers will not come back or buy again. As part of the session\, Jeri Meola will work with the audience to see how empathy can drive change and growth. She dives deep into helping organizations understand their customers a critical element in decision making\, learning\, and judgment to support their vision.
X-ALT-DESC;FMTTYPE=text/html:<p style="margin: 0px 0px 1em\; padding: 0px\; outline: 0px\; border: 0px currentColor\; color: rgb(51\, 51\, 51)\; line-height: 19px\; font-family: arial\, sans-serif\; vertical-align: baseline\; background-color: transparent\;">\n	Recent history has seen the rise of innovation as a key mandate for driving top-line growth in business across multiple sectors. But as organizations have devoted increasing resources and attention to innovation\, a critical issue has been ignored in the process. How can you create new value if your company doesn&rsquo\;t have a gut sense for what people outside its walls actually value? Is the challenge facing business today a lack of innovation\, or a lack of empathy?</p>\n<p style="margin: 0px 0px 1em\; padding: 0px\; outline: 0px\; border: 0px currentColor\; color: rgb(51\, 51\, 51)\; line-height: 19px\; font-family: arial\, sans-serif\; vertical-align: baseline\; background-color: transparent\;">\n	According to the Research Institute of America\, up to 90% of dissatisfied customers will not come back or buy again. As part of the session\, Jeri Meola will work with the audience to see how empathy can drive change and growth. She dives deep into helping organizations understand their customers&ndash\;a critical element in decision making\, learning\, and judgment to support their vision.</p>\n
LOCATION:Media Relations\, Inc. 350 W Burnsville Pkwy\, Suite 350 Burnsville\, MN 55337
UID:e.471.774012
SEQUENCE:3
DTSTAMP:20260406T024107Z
URL:https://business.dcrchamber.com/events/details/if-you-don-t-take-care-of-your-customers-someone-else-will-04-16-2013-774012
END:VEVENT

END:VCALENDAR